Overview
In this article, we will explain why your plan might remain active without a balance being added and how performing a charge request can renew your plan and update your balance.
Scenario
A common situation that users encounter is seeing their plan status as active but noticing that no balance has been added. This can be perplexing, especially if you expect your plan to renew automatically.
Explanation
Why the Plan Remains Active Without Added Balance
The primary reason your plan remains active without a balance being added is due to the absence of a charge request. When no charge request is performed, the plan does not renew, and consequently, the balance is not updated.
How to Renew Your Plan and Add Balance
To trigger the renewal of your plan and the addition of balance, you need to perform a charge request. This can be done even with a minimal usage request, such as a charge request with 0 usage.
By performing this charge request, your account will automatically renew the plan, and the balance will be updated accordingly.
Example
Here’s an example to illustrate the process:
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Initial Status: Your plan is active, but no balance has been added.
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Action Taken: You simulate a charge request with 0 usage.
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Outcome: The plan renews automatically, and the balance is added to your account.
Current Status
After performing the test to confirm this behavior, the account status is now updated. The plan has been renewed, and the balance has been added following the charge request.
Conclusion
If you find your plan active but without any balance, performing a charge request is an effective way to trigger the renewal of your plan and the addition of the balance. This ensures that your account remains in good standing and you can continue to enjoy the services uninterrupted.