Introduction
The Customer 360 Tool is designed for quick and detailed checks on account and device information, facilitating preliminary troubleshooting and account management. This tool shares the authentication system with Plan Design and Insomnia, ensuring secure access for entitled users.
Accessing the Tool
-
URL: Navigate to Customer 360 Tool.
-
Login: Access the tool using your username and password.

-
Device Lookup: Upon logging in, you will see a box where you can enter the device ID to look up specific details.

Features
-
Account and Device Details: After clicking "Lookup," the tool displays:
- Balance details
- Plan details
- Active plans
- Archived plans
-
Enhanced Data Records (EDRs): If your account is authorized, you can also retrieve EDRs for the device based on specified timestamps. This feature is critical for detailed account analysis and troubleshooting.
Authentication
-
Shared Authentication: Utilizes the same authentication mechanism as the Plan Design and Insomnia tools, ensuring consistent security across platforms.
-
Entitlement Verification: Users without the necessary entitlements will not be able to view or retrieve data, securing sensitive information.
Utility
The tool is particularly useful for:
- Quick checks on accounts and devices.
- Preliminary troubleshooting, providing immediate insights into customer account issues.
For further assistance or more information about the Customer 360 Tool, please contact support.