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How to Add a User to the Zendesk Support Portal

Mohammed Amer
  • Updated

Overview

You want to add a user to the support portal and provide them with certain privileges.

Solution

  1. Navigate to https://support.ccab.totogi.com/hc/en-us/
  2. Ensure you have third-party cookies enabled and not using Incognito/Private mode. This is because Zendesk requires cookies to be able to work and signup will fail with an "Invalid authenticity token" error.
  3. Choose "Sign in"ss1.JPG
  4. Choose Sign up on the bottom left corner of the screen: ss2.JPG
  5. Provide your details and respond to the verification email.
  6. In case you need help with setting up a large batch of users for the support portal, please  Contact Us and provide the First Name, Last Name, and E-mail Address of the individuals you wish to provide access to. Please also state whether they can log and/or view tickets.
  7. The support agent will confirm when the support accounts have been added/removed.